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Navigating Internet Outages in East Africa: A Message from MyISP


Dear Valued Clients,

At MyISP, we understand how crucial reliable internet is for your business operations, and we want to keep you informed about the current situation and our efforts to ensure your connectivity remains as stable as possible.
What Happened?

The disruption stems from a severe cut in a submarine cable, which is a vital component of the global internet infrastructure. These underwater cables are responsible for carrying vast amounts of data across continents and any damage to them can lead to widespread internet issues. This specific cut has had a pronounced impact on several regional ISPs, including telecom Safaricom, which reported unusually slow speeds for both Wi-Fi and cellular internet users.

Our Response

As your trusted business internet provider, MyISP is committed to minimizing the impact of such disruptions on your operations. Here’s how we’re addressing the situation:

  1. Collaboration with Partners: We are in constant communication with international and regional partners to monitor the situation and expedite repairs. Our technical teams are working around the clock to assess and mitigate the impact.
  2. Alternative Routes: To ensure continuous service, we are redirecting traffic through alternative routes where possible. This might involve using different cables or satellite connections to provide you with the best possible speeds during this period.
  3. Proactive Support: Our customer support team is on high alert, ready to assist you with any issues you may encounter. We encourage you to reach out to our support team for any concerns or technical assistance.
  4. Updates and Transparency: We believe in keeping you informed. We will provide regular updates on the progress of the repairs and any changes in the status of your internet connectivity.
Tips for Managing Reduced Speeds

While we work to restore optimal service, here are some tips to help you manage the reduced internet speeds:

  • Prioritize Essential Activities: Focus on critical tasks that require internet access and postpone less urgent online activities.
  • Optimize Bandwidth Usage: Limit the number of devices connected to your network and close unnecessary applications that consume bandwidth.
  • Utilize Off-Peak Hours: If possible, perform data-intensive tasks during off-peak hours when network congestion is lower.

Looking Ahead

We understand that internet outages can be frustrating and disruptive, especially for businesses that rely heavily on online connectivity. Rest assured, our team at MyISP is dedicated to restoring full service as swiftly as possible. Your patience and understanding during this time are greatly appreciated.

Thank you for your continued trust in MyISP. We are committed to providing you with the reliable internet service your business depends on, and we will keep you updated on the situation.

If you have any questions or need assistance, please do not hesitate to contact our support team.